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168. Using the Senses to Increase Sales, with Michelle Niedziela of HCD Research

Sep 3, 2021

Today I am excited to introduce you to Dr. Michelle Niedziela, VP of Research and Innovation at HCD Research. She is also an editorial board member of the Neuromarketing Science and Business Association (or NMSBA) and part of the brains behind the upcoming NeuroU Conference which is taking place virtually this year, September 13-15, 2021 (and I am sure will happen in future years as well in case you are listening to this later). Michelle will talk about it in the conversation as well, but I am very excited to say that I am going to be a speaker at the conference this year, so it is definitely the time to register and come join us!

In today’s episode, Michelle shares her expertise in the senses – particularly smell and taste – and how important they are for brands. Ever thought about what moisture smells like? Or what scent will make people prefer one towel over the other? Listen to learn this and more in today’s episode...

Show Notes:

  • [00:06] In today’s episode I’m excited to introduce you to Dr. Michelle Niedziela, VP of research and innovation at HCD Research.
  • [03:13] Michelle shares about herself, her background, and how she got into behavioral science.
  • [05:08] The majority of her education background is more around taste and smell. Most people don’t think about taste and smell too much or realize how important it is in their lives. 
  • [06:37] She has worked in academia with rodents looking at genetics. She built her career for over ten years studying rat and mouse models of feeding behavior and genetic influences until she developed an allergy to rats and mice. 
  • [08:16] Then she ended up taking a job as a Senior Scientist at Johnson & Johnson leading their behavioral science and innovation program for taste and smell. 
  • [08:54] People don’t really realize how important the senses are in product design and development. 
  • [10:29] Product and brand is so much more than advertising and logos. It really is the product experience as well. You can lead people with sensory clues. 
  • [13:18] In order to ensure consumer satisfaction and success of the product experience you really have to make sure all the senses align. Does it fit the brand?
  • [15:24] Michelle shares how fragrances can have an effect on the product experience. 
  • [16:24] Sensory branding is a very interesting world. 
  • [17:40] Brand harmony can bring it all together to make sure it is creating an overall perception. 
  • [20:03] They have a lot of different questions that come to them. They are the problem solvers that come in to help their clients. 
  • [22:02] It is about finding the right combination of tools to uncover and meet the consumer needs. 
  • [24:18] Michelle and her team also look at packaging and people’s perception of packaging. The words, color, and texture all drive perceptions and build a picture. 
  • [26:24] In marketing and brand strategy we feel like we need to do more and be everywhere, but then you’re nothing to nobody. 
  • [28:27] You don’t want to alienate your consumer. 
  • [29:34] Michelle shares about creating your sensory footprint. 
  • [30:18] The larger the sensory footprint the stronger you are to grab that nostalgia. Sensory is a form of communication. 
  • [32:44] There is a lot of interesting research out there with sensory and food science. The size, color, and weight of the plate can influence your enjoyment of it, how you rate it, and how much you eat overall. 
  • [34:48] As long as your brand is strong enough in their understanding of what your ultimate goal is, you can increase the goal and perception, but it does require a lot of research. 
  • [36:17] NeuroU is a FREE online event this year where they bring in experts to talk and educate about current topics. Come join us!
  • [38:19] Melina is going to be a speaker at NeuroU this year - hooray! 
  • [40:51] Melina shares her closing thoughts.
  • [43:18] Melina’s award-winning first book, What Your Customer Wants and Can’t Tell You is available on Amazon, Bookshop, Barnes & Noble, Book Depository, and Booktopia. 

Thanks for listening. Don’t forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show. 

I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation.

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Check out What Your Customer Wants and Can’t Tell You on Amazon, Bookshop, Barnes & Noble, Book Depository, and Booktopia